NovaEmporiumm Store Return & Refund Policy

Return Window

NovaEmporiumm Store welcomes returns submitted within 30 days of the delivery date. To qualify, every item must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging completely intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even outside the standard return window.

Items that cannot be returned:

• Final sale merchandise (clearly labeled as final sale at the time of checkout)
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Merchandise damaged through customer misuse, improper storage, or failure to follow the product's handling instructions
• Returns received after the 30-day window without prior written authorization from NovaEmporiumm Store support

How to Initiate a Return

1. Send an email to [email protected] including your complete order number, the specific item(s) you want to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected items and their packaging in your initial message.
2. Our team will evaluate your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) being returned so they are protected during transit, and write the assigned RMA number clearly and legibly on the outside of the shipping package. Never write directly on the original product packaging.
4. Send the package to the return address listed in your RMA confirmation email, using a shipping method that provides tracking.

Returns received without a valid, active RMA number may be declined on arrival or may face substantial processing delays. NovaEmporiumm Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once NovaEmporiumm Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. When a damage or defect claim is approved (with valid photo proof submitted upfront), the refund is processed within 1–2 business days of claim approval. Your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement, depending on its processing timelines. Original shipping charges are not refundable unless the return results from an error on our part (for example, we shipped an incorrect or damaged item). NovaEmporiumm Store issues all refunds directly to the original payment method used at checkout; store credit is provided only when the customer explicitly requests it at the time of return.

Damaged or Incorrect Items

If your order arrives damaged, includes incorrect items, or does not match its description, please contact us within 7 days of delivery with clear photos of the problem, your order number, and a description of the issue. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees associated with sending back the affected item.

Return Shipping Costs

Customers bear all standard return shipping costs unless the item is defective, was damaged in transit, or the issue stems from an error by NovaEmporiumm Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount. For every return caused by a NovaEmporiumm Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of return shipping costs, with no deductions from your refund.